GCSE OCR Business (J204)
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Business 1: Business activity, marketing and people
1. Business activity
1.1 The role of business enterprise and entrepreneurship
1.2 Business planning
1.3 Business ownership
1.4 Business aims and objectives
1.5 Stakeholders in business
1.6 Business growth
2. Marketing
2.1 The role of marketing
2.2 Market research
2.3 Market segmentation
2.4 The marketing mix
3. People
3.1 The role of human resources
3.2 Organisational structures and different ways of working
3.3 Communication in business
3.4 Recruitment and selection
3.5 Motivation and retention
3.6 Training and development
3.7 Employment law
Business 2: Operations, finance and influences on business
4. Operations
4.1 Production processes
4.2 Quality of goods and services
4.3 The sales process and customer service
4.4 Consumer law
4.5 Business location
4.6 Working with suppliers
5. Finance
5.1 The role of the finance function
5.2 Sources of finance
5.3 Revenue, costs, profit and loss
5.4 Break even
5.5 Cash and cash flow
6. Influences on business
6.1 Ethical and environmental considerations
6.2 The economic climate
6.3 Globalisation
7. The interdependent nature of business
7 The interdependent nature of business
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