Note that your final mark will not be saved in the system.
2.3.3 Managing quality Typeit
Type the correct answers into the spaces. Fill all the spaces before clicking ‘Check Answers!’
Quality is important to a business as the goods and services that it provides will give the business a . Faulty goods and poor-quality goods will soon give the business a poor reputation, which will damage the sales levels and have a negative impact on the . Customers can turn to social media platforms such as Tripadvisor and Checkatrade to write reviews, and if these are negative it may deter new customers from trying the business.
So a business needs to make sure that the goods that it produces or the service that it provides are of a suitable quality, and it needs to do this at the lowest possible . If the business can control the costs effectively, it can gain competitive advantage over its rivals. Quality can help to a product; consider the market for watches or cars. Brands such as Rolex and Lamborghini trade on producing very high-quality products, which means that prices can be charged. If a company’s products are of high quality, such as Heinz or Kellogg's, this can help to strengthen the .