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Note that your final mark will not be saved in the system.
Note that your final mark will not be saved in the system.
3.5.1 - Identifying and understanding customers MatchUp
Target Level
4-5
Running Total
0
0%
Attempt
1 of 3
Click on a top box, then click on its match below. Or, drag a top box and drop it onto the correct match. Match all pairs before clicking ‘Check’.
quality
price
Convenience through portability
convenience
Convenience through packaging
Time-saving convenience
range
place
need
Identify the type of convenience provided by small pots of jams and small wrapped butter portions at breakfast in a hotel.
Identify the type of convenience provided by a microwave.
Identify the type of convenience provided by small, lightweight laptops.
State the term: Not all customers have the same needs, so a business should provide a complete ______ of products/services to appeal to different customers.
State the term: Customers will have expectations about the ______ they they will have to pay for the goods.
State the term: Customers need products/services that are the right price, at the right time in the right _________.
State the term: Customers need products/services that are of satisfactory ____________.
State the term: A _____________ is a problem which a customer could solve with the purchase of a product/service.
State the term: Customer ___________ means saving the customer time and effort in some way.