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A5 Monitoring the work of people MatchUp
Target Level
Pass
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Attempt
1 of 3
Click on a top box, then click on its match below. Or, drag a top box and drop it onto the correct match. Match all pairs before clicking ‘Check’.
Through line managers observing their work with patients and providing feedback in one-to-one sessions
Through questionnaires or interviews
This is given when an employee's conduct or performance is below the standards expected in an organisation
It helps the care setting to provide a quality service to members of the public and helps them develop a good reputation
Through an external body, such as the CQC, which carries out inspections to check that the care provided to patients meets the standards required
The manager
It helps to ensure that all staff are working to the same high standards and providing consistency of care
A person who holds a senior position in an organisation who oversees the work of at least one other person
Supervise care assistants, allocates tasks and ensures that standards of care are met
What does a care manager do?
What is a line manager?
What is an informal conversation or an informal warning?
Who has responsibility to ensure that all staff understand and follow the organisation's policies and procedures?
How could the manager of a day care centre obtain feedback from service users?
How could the work of healthcare assistants be internally monitored on a hospital ward?
How could the work of healthcare assistants be externally monitored?
What is a benefit of internally monitoring the work of care professionals?
What is a benefit of externally monitoring the work of care professionals?