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Note that your final mark will not be saved in the system.
3.3 Communication in business MatchUp
Target Level
4-5
Running Total
0
0%
Attempt
1 of 3
Click on a top box, then click on its match below. Or, drag a top box and drop it onto the correct match. Match all pairs before clicking ‘Check’.
Website
Presentation
Social media
Mobile devices
Text
The tone of the communication
Immediate response
Speed
Online chat
Letter
This formal method of communication may nowadays be sent as an attachment to an email
Mobile numbers are requested from customers so that they can receive delivery updates via this method
A key impact of digital communication on businesses
A less formal method of business advertising or communication
The majority of businesses offer sales via this
All business communication to customers should bear this in mind
Customers communicating by social media may expect this
An internal method to communicate information to staff
Websites may be updated to make them suitable to view on these
Websites often include this feature