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Note that your final mark will not be saved in the system.
Note that your final mark will not be saved in the system.
4.3 The sales process and customer service MatchUp
Target Level
4-5
Running Total
0
0%
Attempt
1 of 3
Click on a top box, then click on its match below. Or, drag a top box and drop it onto the correct match. Match all pairs before clicking ‘Check’.
Staff demand higher wages as they know their value to the business
Website
Reduction in revenue
Increase in revenue
No, as not all customers are the same. There is no guarantee they all use the same platforms.
Customers can get another opinion on something they are going to buy online without seeing it in a shop
Set form of words used by all staff when answering the phone
Helpline or chat feature online
Customer loyalty and repeat business
Product knowledge
A benefit to a business of consistently good customer service
A financial disadvantage of poor customer service
A vital part of good customer service in a restaurant
A financial advantage of good customer service
Types of after-sales service that can be provided
This ensures consistency among staff working in a call centre
e-commerce requires this to be regularly updated as well as being easy to navigate
Providing good customer service requires staff to be hired who have the required approach to customers. However, a disadvantage of this might be what?
Should businesses base all their customer communication on social media platforms?
A positive impact of online reviews