3.4.4 - Training GapFill

Training is an important activity in the workplace. For new starters, a thorough  firstintroductorylastinduction training programme is important, carefully tailored to the specific workplace. This will cover safety procedures, business policies and essential skills to start doing the job. On-the-job training takes place  at a collegein the workplacebefore starting workin a university and off-the-job training will be  in the officeat workaway from the workplacein a team. Off-the-job training is more  frequentinfrequenteconomicalexpensive than on-the-job training, as it often requires employees to be paid for their travel and accommodation expenses. 

A well-trained staff is likely to be well motivated, and this will reduce  working hoursproductivityadvertising costslabour turnover. This is an advantage as the business doesn't have to keep training new staff from scratch. 

Many businesses introduce new technology so that they can remain competitive. This will require  generalnewspecialistboring training for staff and possibly ongoing support from the technology supplier. While this may be expensive, it will help the business to produce  high-qualitylow-qualitylessfewer goods which will appeal to customers. This also provides  choicegood customer servicepoor customer serviceemployment which can result in repeat purchases.