3.6 Training and development GapFill

Training is an important activity in the workplace. For new starters, a thorough  introductorylastinductionfirst training programme is important, carefully tailored to the specific workplace. This will cover safety procedures, business policies and essential skills to start doing the job. On-the-job training takes place  at a collegebefore starting workin a universityin the workplace and off-the-job training will be  at workin the officein a teamaway from the workplace. Off-the-job training is more  frequenteconomicalinfrequentexpensive than on-the-job training, as it often requires employees to be paid for their travel and accommodation expenses. 

A well-trained staff is likely to be well motivated, and this will reduce  advertising costslabour turnoverproductivityworking hours. This is an advantage as the business doesn't have to keep training new staff from scratch. 

Many businesses introduce new technology so that they can remain competitive. This will require  generalboringnewspecialist training for staff and possibly ongoing support from the technology supplier. While this may be expensive, it will help the business to produce  lesshigh-qualitylow-qualityfewer goods which will appeal to customers. This also provides  poor customer servicechoiceemploymentgood customer service which can result in repeat purchases.