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4.4 Consumer law GapFill
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There are a lot of laws that apply to UK businesses, but an important category of legislation for small business is consumer laws. These can support if they have a complaint against a business organisation.
In 2015 all the complicated consumer protection laws were simplified with one new law, the Consumer Rights Act of 2015. The Act requires goods to be , which means that if the advert description says a car has a sunroof, it must have the sunroof or the customer is entitled to a refund. Goods must also be , which means that an umbrella must keep out the rain. Lastly, the goods must be of , so if the customer buys a spaghetti sauce in a jar and it is all lumpy and watery, then the customer is entitled to a refund.
Customers now also have days to reject the goods and get a refund. After that period, the retailer is entitled to offer a replacement or repair before offering a refund. The Act also states that services, such as going to the hairdresser's or the barber's, should be carried out with and skill and within . So if a customer gets a bad haircut, they are entitled to a refund.
The Act also covers content, so if a customer downloads an Xbox or PlayStation game or streams music to their phone and it doesn’t work, then the customer can ask for their money back.
Employment laws are more complex, but they mostly try to prevent or protect the workers in some way. During the recruitment process, an employer cannot discriminate on the grounds of sex, race, religion, age or disability. Employees are also protected by the legislation through the National Minimum Act of 1998 and the Health and at Work Act 2015, which aims to ensure that businesses provide a safe working environment to help employees to be more productive.