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This test is run by .
Note that your final mark will not be saved in the system.

3.3.4 - Good customer service Categorise

Target Level

4-5

Running Total

Attempt

1 of 1

Click on an item, then click on a category to place it. Or, drag and drop the item into the correct category. Organise all items before clicking 'Check'.

In the case of some products, customers might need the help of a sales assistant. Separate the steps in the sales process from the products with which customers might need assistance.

STEPS IN SALES PROCESS

PRODUCTS WITH WHICH CUSTOMERS MIGHT NEED THE HELP OF A SALES ASSISTANT

Holidays

Customer engagement

Speed and efficiency of service

Responses to customer feedback

Houses

Fireworks

Cars

Post-sales (or aftersales) service

Product knowledge

Caravans

Motorbikes

This is your 1^st attempt! You get 1 marks for each one you get right first time. Good luck!

Pass Mark

70%