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Note that your final mark will not be saved in the system.
A3 Specific responsibilities Categorise
Target Level
Pass
Running Total
0
0%
Attempt
1 of 1
Click on an item, then click on a category to place it. Or, drag and drop the item into the correct category. Organise all items before clicking 'Check'.
Formal complaints
Informal complaints
Dealt with by following the workplace’s complaint procedures
An appeal could be made if the person is not satisfied
The professional should listen to the complaint in an open-minded way
The outcome of an investigation is provided
Investigated by someone in authority (not related to the complaint)
Provides an opportunity to talk and listen to a service user or their relative
Recognising and responding quickly enough may be enough to resolve the complaint
Typically made in writing
Dealt within an agreed time-frame
Where a patient/ service user tells a professional what they think about the service