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This test is run by .
Note that your final mark will not be saved in the system.

2.5.1 Organisational structures Categorise

Target Level

4-5

Running Total

Attempt

1 of 1

Click on an item, then click on a category to place it. Or, drag and drop the item into the correct category. Organise all items before clicking 'Check'.

Effective communication is important in business, but there may be barriers to communication which are preventing good communication. Sort each phrase into either a barrier to communication or an impact of poor communication.

BARRIER TO EFFECTIVE COMMUNICATION

IMPACT OF POOR COMMUNICATION

Physical problems, e.g. hearing loss

Different expectations

Use of technical terms

Poor business performance

High staff turnover

Distractions

Poor employee productivity

Low employee retention

Low motivation levels

Lack of attention

Difference in viewpoint

Use of jargon

Too many emails

Language differences

High absenteeism rates

Cultural differences

This is your 1^st attempt! You get 1 marks for each one you get right first time. Good luck!

Pass Mark

70%