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This test is run by .
Note that your final mark will not be saved in the system.

4.3 The sales process and customer service Categorise

Target Level

4-5

Running Total

Attempt

1 of 1

Click on an item, then click on a category to place it. Or, drag and drop the item into the correct category. Organise all items before clicking 'Check'.

In the case of some products, customers might need the help of a sales assistant. Separate the steps in the sales process from the products with which customers might need assistance.

STEPS IN SALES PROCESS

PRODUCTS WITH WHICH CUSTOMERS MIGHT NEED THE HELP OF A SALES ASSISTANT

Responses to customer feedback

Holidays

Product knowledge

Speed and efficiency of service

Motorbikes

Houses

Caravans

Customer engagement

Cars

Fireworks

Post-sales (or aftersales) service

This is your 1^st attempt! You get 1 marks for each one you get right first time. Good luck!

Pass Mark

70%